First Steps in Context Modeling for Conflicts Characterization in Cooperative Task-Execution Support Systems

The help provided by task execution support systems must be pertinent, cooperative, and robust. Such systems cannot qualify or quantify a given situation’s cooperation-level owing to the lack of suitable theoretical framework. In this paper we present first elements to define this framework. Such a framework would bring several benefits. First, it would allow systems to assess the cooperativity/pertinence of their actions by comparing current situation with the situation resulting from doing a given action. Next, by detecting and describing problems of current situation it could give the system clear motivations and justifications for intervening. Finally, characterizing possible conflicts in a domain-independent way would allow us to link each class of problem to problem-solving strategies hence giving the system some predetermined conflict-solving behaviour. Each of these aspects contributes to the quality of the help provided by systems.